Shipping policy


At Rebabi Collection, we aim to ensure that your orders are processed and delivered safely and within the estimated delivery timelines mentioned below.

1. Delivery Locations

We currently deliver our products within India only.

We aim to deliver to most serviceable pin codes across India. Delivery availability may depend on the serviceability of the customer's location.

Customers are requested to provide a complete and accurate shipping address, including the correct pin code and contact details, while placing an order.

2. Shipping Costs

Shipping charges, if applicable, will be calculated and displayed at checkout before the customer completes the purchase.

Any applicable shipping charges will be communicated to the customer before the order is completed.

3. Delivery Timelines

For regular orders, Rebabi Collection aims to deliver orders within approximately 4 days after the order has been confirmed and processed.

Delivery timelines may vary depending on the customer's location and other circumstances affecting delivery.

The estimated delivery time does not include any additional time that may be required for made-to-order or customized products.

4. Made-to-Order & Customized Orders

At Rebabi Collection, we offer made-to-order and customized products based on our customers' requirements.

  • Made-to-order and customized products are prepared specifically after the order details and customization requirements have been confirmed by the customer.
  • Customers may be required to provide details such as size, measurements, design preferences, or other customization requirements.
  • Production generally takes approximately 5–7 business days after all details have been finalized and confirmed.
  • The production time is separate from the delivery time. The order will be dispatched after the customized product has been completed.
  • Before production begins, customers may be contacted for confirmation of the customization details where required.
  • Once a customized order has been confirmed and production has started, changes or cancellations may not be possible.
  • Made-to-order and customized products may have different return and exchange conditions from regular products. Customers are advised to review our Exchange & Return Policy before confirming their order.
  • Delivery timelines may vary depending on the customer's location and the applicable delivery service.

For questions or to request a customized order, customers may contact Rebabi Collection through the contact details provided below.

5. Shipping Address

Customers are responsible for providing complete and accurate delivery information at the time of placing an order.

Please ensure that the following information is correct:

  • Full name
  • Complete shipping address
  • City
  • State
  • Pin code
  • Contact number

Rebabi Collection may not be responsible for delays or failed delivery resulting from incorrect, incomplete, or inaccurate information provided by the customer.

6. Order Processing

Orders will be processed after they have been successfully placed and confirmed.

For customized or made-to-order products, processing will begin after the required customization details have been finalized and confirmed.

Customers may be contacted if additional information or confirmation is required before the order can be processed.

7. Order Tracking

Once an order has been dispatched, customers may receive tracking information where available.

Customers may use the tracking information provided to check the status of their shipment.

For assistance regarding an order or delivery, customers may contact Rebabi Collection through the contact details provided on the website.

8. Delivery Attempts

Delivery attempts will be made by the applicable delivery service provider.

If the customer is unavailable at the time of delivery, the delivery partner may make additional delivery attempts according to its applicable procedures.

If an order cannot be delivered because of an incorrect address, unavailability of the recipient, or other circumstances attributable to the customer, the order may be subject to cancellation or re-delivery arrangements.

9. Delivery Delays

While Rebabi Collection makes reasonable efforts to deliver orders within the estimated delivery timeline, delays may occasionally occur due to circumstances beyond our reasonable control.

These may include:

  • Weather conditions
  • Transportation or logistical issues
  • Public holidays
  • Strikes or disruptions
  • Natural disasters
  • Government restrictions
  • Unforeseen operational issues
  • Other circumstances beyond our reasonable control

In such circumstances, we will make reasonable efforts to assist customers and provide available updates regarding their orders.

10. Delivery Partners

Rebabi Collection may use third-party logistics and delivery service providers to deliver orders to customers.

The delivery partner may vary depending on the customer's location, availability, and other operational considerations.

Once an order has been handed over to the delivery partner, delivery may be subject to the delivery partner's operational procedures and timelines.

11. Incorrect, Damaged or Defective Orders

Customers are advised to check their package and product upon delivery.

If you receive:

  • An incorrect product
  • A damaged product
  • A defective product
  • A product that does not match your confirmed order

please contact Rebabi Collection as soon as possible.

Please refer to our Exchange & Return Policy for the applicable procedure and eligibility requirements.

12. Contact Us

For questions regarding shipping, delivery, or customized orders, please contact:

Rebabi Collection
Email: rebabicollection@gmail.com
Phone/WhatsApp: +91 8743005566
Address: Plot No. 7, Khasra No. 23/13, Block B,
Major Bhola Ram Enclave, Pochanpur,
Dwarka Sector 23, New Delhi, Delhi – 110077, India