Privacy policy

At Rebabi Collection ("Rebabi Collection", "Rebabi", "we", "us", or "our"), we respect the privacy of our customers and visitors and are committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you access, browse, register on, or make a purchase through our website and use our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please discontinue use of our website and services.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected and processed by Rebabi Collection through:

Our website.
Customer accounts.
Product purchases.
Checkout and payment processes.
Customer service communications.
Custom-order requests.
Marketing and promotional communications.
Other services or interactions provided through our website.

This Privacy Policy should be read together with our Terms & Conditions, Shipping Policy, and Exchange & Return Policy.

2. Information We Collect

Depending on how you interact with our website, we may collect different types of information.

2.1 Personal Information

Personal information may include information that identifies you or can reasonably be associated with you, such as:

Full name.
Email address.
Mobile or telephone number.
Billing address.
Shipping address.
City, state, and PIN code.
Customer account information.
Order details and purchase history.
Information provided when contacting customer support.
Information provided for returns or exchanges.
Information provided for custom or made-to-order products.

2.2 Custom Order Information

When you request a customized or made-to-order product, we may collect additional information required to process the order, including:

Measurements.
Size information.
Design preferences.
Customization requirements.
Fabric, style, or other product preferences.
Other information necessary to prepare your customized order.

Such information will be used primarily for processing, producing, fulfilling, and providing support for the relevant custom order.

2.3 Payment Information

When you purchase products from us, your payment may be processed through third-party payment gateway providers.

Depending on the payment method used, the payment provider may process information such as:

Credit or debit card details.
UPI information.
Bank/payment information.
Transaction details.
Other information required to process the payment.

Payment information may be collected and processed directly by the relevant payment service provider. We do not need to store your complete payment credentials to process an order through such third-party payment services.

Your use of a third-party payment service may also be subject to the privacy policy and terms of that service provider.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

Internet Protocol (IP) address.
Device information.
Browser type.
Operating system.
Website pages visited.
Date and time of access.
Referring website or source.
General website usage and interaction information.

We may use this information to understand general visitor trends, improve website functionality, identify technical issues, maintain security, and improve the overall customer experience.

4. How We Use Your Information

We may collect and use your information for one or more of the following purposes:

To identify and communicate with customers.
To process and fulfill orders.
To provide products and services requested by customers.
To process payments.
To arrange shipping and delivery.
To provide order and shipping updates.
To manage customer accounts.
To process returns, exchanges, refunds, and cancellations.
To process and fulfill custom and made-to-order products.
To confirm customization details with customers.
To respond to customer questions, requests, and complaints.
To resolve disputes.
To detect, prevent, and investigate fraud or unauthorized activity.
To troubleshoot technical problems.
To maintain and improve website performance.
To personalize and improve the shopping experience.
To comply with applicable legal and regulatory requirements.
To enforce our Terms & Conditions and other applicable policies.
To send promotional communications where permitted and where you have chosen to receive them.
For other legitimate business purposes communicated through an update to this Privacy Policy where appropriate.

5. Customer Consent

Where required, we may obtain consent before collecting or using personal information for particular purposes.

You may choose not to provide certain information. However, refusal to provide information that is necessary for a particular service may prevent us from completing an order, processing a request, or providing certain features of our website.

Where applicable, you may request withdrawal of consent for certain uses of your information by contacting us.

Withdrawal of consent does not affect processing that is necessary to complete an order, comply with legal obligations, prevent fraud, resolve disputes, or otherwise fulfill legitimate business requirements.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help operate and improve the website.

Cookies may be used for purposes including:

Maintaining website functionality.
Remembering shopping-cart information.
Remembering customer preferences.
Improving navigation and user experience.
Understanding website traffic and usage.
Measuring the effectiveness of marketing activities.
Supporting website security and performance.

Some cookies may be provided by Shopify or by third-party services used on our website.

You may adjust your browser settings to block, delete, or control cookies. However, disabling certain cookies may affect the availability or functionality of some parts of the website.

7. Shopify and Third-Party Service Providers

Our store operates using Shopify, which provides the ecommerce platform and infrastructure used to operate our online store.

We may use third-party service providers for purposes including:

Payment processing.
Shipping and logistics.
Website hosting and technical services.
Analytics.
Marketing.
Customer support.
Fraud prevention.
Communication services.
Other services required to operate and improve our business.

Such providers may have access to information only to the extent reasonably necessary to provide their services.

Third-party service providers may have their own privacy policies and terms governing the information they process.

8. Sharing and Disclosure of Information

We do not sell your personal information as part of our ordinary business operations.

We may share relevant information with third parties where reasonably necessary to operate our business and provide our products and services.

This may include:

Payment gateway providers.
Shipping and logistics providers.
Technology and hosting providers.
Customer service providers.
Analytics providers.
Marketing and communication providers.
Professional advisers.
Other service providers supporting our business.

We may also disclose information where required or permitted by applicable law.

9. Disclosure Required by Law

Rebabi Collection may disclose personal information where we reasonably believe that disclosure is necessary to:

Comply with applicable law, regulation, legal process, or government request.
Respond to lawful requests from government or law-enforcement authorities.
Prevent fraud or unauthorized transactions.
Protect the rights, property, or safety of Rebabi Collection, our customers, employees, service providers, or other persons.
Investigate suspected unlawful activity.
Enforce our Terms & Conditions or other applicable policies.

10. Data Security

We take reasonable measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or loss.

Where appropriate, information may be protected through security measures provided by Shopify, payment providers, hosting providers, and other service partners.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You are also responsible for taking reasonable precautions to protect your account information, devices, and credentials.

11. Data Retention

We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Complete transactions.
Provide services.
Maintain customer and transaction records.
Process returns, refunds, and exchanges.
Fulfill legal, tax, accounting, and regulatory requirements.
Prevent fraud and unauthorized activity.
Resolve disputes.
Enforce our agreements and policies.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal or business requirements.

12. Customer Access, Correction and Deletion

Subject to applicable law, customers may request access to, correction of, or deletion of certain personal information held by us.

Customers may also contact us regarding inaccurate or outdated information.

To submit a privacy-related request, please contact us using the contact details provided at the end of this Privacy Policy.

We may need to verify the identity of the person making the request before processing certain requests.

Some information may need to be retained where required for legal, accounting, security, fraud-prevention, or legitimate business purposes.

13. Marketing and Promotional Communications

Where permitted and where you have chosen to receive promotional communications, Rebabi Collection may contact you regarding:

New products.
New collections.
Special offers.
Discounts.
Promotions.
Events.
Other updates relating to our products and services.

You may unsubscribe from promotional email communications using the unsubscribe link provided in the relevant email.

You may also contact us to request removal from promotional communications.

Please note that even if you opt out of promotional communications, we may still send essential transactional communications relating to your purchases, including:

Order confirmations.
Payment-related information.
Shipping updates.
Delivery notifications.
Return or refund communications.
Other service-related messages.

14. Reviews, Testimonials and Customer Content

If you voluntarily submit a review, testimonial, photograph, video, or other content relating to Rebabi Collection or our products, we may use the submitted content for website, marketing, or promotional purposes where permitted.

We may display information associated with the submitted content, such as the customer's name or other information voluntarily provided with the submission.

If you have concerns regarding the use of submitted content, please contact us.

15. Visitors and Website Browsing

Visitors may browse our website without creating a customer account.

However, certain information may be collected automatically through cookies, analytics, security tools, and other technologies when the website is accessed.

If a visitor voluntarily provides personal information through an order, contact form, account registration, custom-order inquiry, newsletter subscription, or other interaction, that person may be treated as a customer or user for the purposes of this Privacy Policy.

16. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

We do not knowingly request or collect personal information from children without appropriate authorization where such authorization is required.

If we become aware that personal information has been collected from a child in circumstances where such collection was not appropriate, we will take reasonable steps to address the situation in accordance with applicable requirements.

17. Third-Party Websites and Links

Our website may contain links to third-party websites or services, including social media websites, payment services, delivery providers, or other external platforms.

Rebabi Collection does not control the privacy practices or policies of these third parties.

We encourage customers to review the privacy policies and terms of any third-party website or service before providing personal information.

18. Business Transfers

If Rebabi Collection is involved in a merger, acquisition, restructuring, sale of assets, or other business transfer, customer information may be transferred as part of that transaction where legally permitted.

Any such transfer will be handled in accordance with applicable legal requirements and reasonable data-protection practices.

19. Changes to This Privacy Policy

Rebabi Collection may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable requirements.

Any updated version will be published on this page with a revised Last Updated date.

Customers are encouraged to review this Privacy Policy periodically.

20. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the manner in which your personal information is handled, please contact us:

Rebabi Collection
Email: rebabicollection@gmail.com
Phone/WhatsApp: +91 8743005566
Address: Plot No. 7, Khasra No. 23/13, Block B,
Major Bhola Ram Enclave, Pochanpur,
Dwarka Sector 23, New Delhi, Delhi – 110077, India

Grievance / Privacy Contact

Name: Chandeshwar Gupta
Email: rebabicollection@gmail.com
Phone: +91 8743005566
Address: Plot No. 7, Khasra No. 23/13, Block B,
Major Bhola Ram Enclave, Pochanpur,
Dwarka Sector 23, New Delhi, Delhi – 110077, India

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