Refund policy
At Rebabi Collection, we want our customers to have a smooth shopping experience. This Return & Refund Policy explains the conditions under which products purchased from our website may be returned and refunds may be issued.
1. Return Eligibility
Customers may request a return within 7–10 days of receiving their order.
To be eligible for a return, the product must:
- Be unused and unworn.
- Be in its original condition.
- Have all original tags and labels attached.
- Be returned with its original packaging, where applicable.
- Not have any stains, marks, damage, alterations, or signs of use.
- Be accompanied by the order details or proof of purchase.
Products that do not meet these conditions may not be accepted for return.
2. Non-Returnable Products
The following products are not eligible for return or exchange:
- Made-to-order products.
- Customized products.
- Products that have been altered or modified according to customer requirements.
- Sale or discounted products.
- Products that have been worn, washed, damaged, stained, or otherwise used.
- Products returned without their original tags or packaging, where applicable.
- Products specifically identified as non-returnable on the product page.
Customized & Made-to-Order Products
Customized and made-to-order products cannot be returned or exchanged, as these products are prepared specifically according to the customer's requirements.
Customers are responsible for carefully reviewing and confirming their customization details, measurements, size, and other requirements before production begins.
Once a customized or made-to-order product has been confirmed and production has started, it cannot be cancelled, returned, or exchanged, except where required under applicable law or in cases where an incorrect or defective product has been supplied by Rebabi Collection.
3. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or different from the product you ordered, please contact Rebabi Collection as soon as possible.
Customers may be required to provide:
- Order number.
- Photographs or videos of the product.
- Photographs of the packaging.
- A description of the issue.
- Any other information reasonably required to investigate the issue.
After reviewing the issue, Rebabi Collection will determine the appropriate resolution, which may include a replacement, exchange, or refund, subject to verification.
4. How to Request a Return
To request a return, contact us at:
Email: +91 8743005566
Phone/WhatsApp: rebabicollection@gmail.com
Please provide:
- Your name.
- Order number.
- Product name.
- Reason for the return.
- Photographs of the product, where required.
Our team will review the request and provide further instructions if the return is approved.
Please do not send a product back without receiving return instructions from Rebabi Collection.
5. Return Shipping Charges
Return shipping charges are the responsibility of the customer.
The applicable return shipping cost will depend on the customer's PIN code/location and the available shipping service.
The customer will be responsible for paying the applicable return shipping charges before or during the return process, as communicated by Rebabi Collection.
In cases involving a verified incorrect, defective, or damaged product received from Rebabi Collection, the return shipping arrangement may be handled separately by Rebabi Collection.
6. Product Inspection
Once the returned product has been collected by Rebabi Collection, the product will be inspected to verify:
- Its originality/authenticity.
- Its condition and quality.
- That it has not been used, worn, washed, damaged, stained, or altered.
- That the returned product matches the product originally purchased.
The return will only be approved after the product successfully passes the inspection.
7. Refunds
Once the returned product has been collected and successfully passes our originality and quality inspection, Rebabi Collection will process the eligible refund.
The refund will be initiated within 48 hours of the product being collected, subject to successful verification of the returned product.
The actual time taken for the refund to appear in the customer's account may depend on the payment gateway, bank, or financial institution.
8. Refund Amount
The refund will be based on the eligible product amount paid by the customer.
Shipping charges are non-refundable.
Any applicable shipping charges paid during the original order will not be included in the refund.
9. Exchanges
Eligible products may be exchanged subject to:
- The product meeting the return conditions.
- The exchange request being made within the 7–10 day return window.
- Product availability.
- Successful inspection of the returned product.
Customized, made-to-order, sale, and discounted products are not eligible for exchange.
10. Sale & Discounted Products
Sale and discounted products are non-returnable and non-exchangeable.
Customers are advised to carefully review product details, size, and other information before purchasing discounted or sale products.
11. Order Cancellation
Customers may request cancellation before the order has been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
For customized or made-to-order products, cancellation may not be possible once the customer has confirmed the customization and production has started.
To request a cancellation, contact us as soon as possible:
Email: - rebabicollection@gmail.com
Phone/WhatsApp: 8743005566
12. Contact Us
For questions regarding returns, exchanges, refunds, or cancellations, please contact:
Rebabi Collection
Email: rebabicollection@gmail.com
Phone/WhatsApp: +91 8743005566
Address: Plot No. 7, Khasra No. 23/13, Block B,
Major Bhola Ram Enclave, Pochanpur,
Dwarka Sector 23, New Delhi, Delhi – 110077, India